Value Added Tax (VAT): Our stated prices exclude VAT, which is charged at the current standard rate of 20% and will be incorporated during the checkout process.
Payment Method: The complete amount is required as an upfront payment. This can be settled online. Should you prefer to remit payment via BACS transfer, kindly contact us either by emailing [email protected] or calling 01744 755 777. Please note that we are unable to provide account facilities (credit terms).
Processing Time: We target to dispatch all orders within 2 to 5 days. Depending on our current printing schedule and stock availability, orders may ship sooner. A faster turnaround time in approving the artwork will also positively influence (shorten) the final dispatch time.
Shipping Timeline: Our objective is to dispatch your order within the timeframe mutually agreed upon during the proofing stage. Please be aware that we assume no liability for any losses, damages, or expenses (whether direct, indirect, or resulting consequences) you may incur due to a delay or failure to deliver the order to your specified location or by your requested date.
Damages in Transit: If your order arrives damaged, you must immediately report this by signing the delivery note with the explicit comment “Damaged on arrival.” The damaged items must then be returned to us within 5 working days, and you are required to keep the damaged goods for potential inspection. If the delivery note is signed without the comment “Damaged on arrival,” we unfortunately cannot accept responsibility for damages sustained during transit.
Courier Delays: Imageflair is not liable for late deliveries that are caused by the couriers.
Inspection and Shortages: You are required to inspect your order immediately upon its delivery. Should there be any shortages or any other issues whatsoever with the order, you must inform us within 24 hours of the delivery time.
Shipping Charges: Our standard shipping fee of £12.50 covers most addresses within the UK Mainland. Certain addresses in Scotland, Northern Ireland, and the Islands may be subject to additional surcharges. We will contact you to discuss any such charges before applying them.
Shipping Responsibility: Imageflair is not responsible for any delays in shipping, including errors made by local delivery services. However, we will make every reasonable effort to resolve the situation where possible. Furthermore, Imageflair is not responsible for shipping errors or damaged shipments caused by third parties.
We sincerely apologize that your item did not arrive in pristine condition.
Action Required: Please reach out to us within 24 hours of when you received your delivery. Upon notification, we can schedule our courier to retrieve the damaged merchandise. Once the damaged goods are back in our possession, we will then contact you about arranging and sending a replacement.
Banners serve as a temporary form of signage and are therefore not engineered to remain erected in all weather conditions. Strong winds are highly likely to damage your banner. To maximize its lifespan, we advise removing your banner during periods of strong winds or any other form of extreme weather. In any case, a banner is only intended to be temporary, not permanent, signage.
Durability Guarantee: No guarantees are expressly given or implied regarding the longevity of a banner, as numerous variables are involved. These variables include how the banner is secured, whether it is flush against a wall, if it is placed in a location prone to high winds, and so forth. Imageflair utilises high-quality, durable materials to ensure your banner has the maximum possible resistance to the elements.
Receiving Goods from Our Couriers: We urge you to take a moment to carefully check the packaging for any signs of damage, such as tears, punctures, or damaged corners. If any damage is visible or if you are not completely satisfied, you must insist on opening the package to thoroughly inspect the contents before you sign the delivery note. Signing for goods received from couriers confirms they were received in good condition. Once the package has been signed for, we lose the ability to file a claim for a damaged consignment.
Artwork Requirements: All designs, artwork, and images must be supplied in the CMYK colour format. The required resolution is either 300 dpi at half size or 150 dpi at full size. Imageflair accepts no responsibility for any colour shift that might occur during the conversion from RGB to CMYK colour mode, nor for images that appear fuzzy, distorted, or pixelated once the proof has been formally approved.
The Printing Process: All our products are produced using digital printing via a process known as 4-colour CMYK. This differs significantly from traditional lithographic printing, and the results may be noticeable. This process provides a wider colour spectrum, or gamut, superior to conventional print, allowing for the visualization of more subtle tones and a greater variety of colours. Our large format printers are calibrated using profiles specific to digitally printed media suitable for this process. If you require a specific colour, we request that you provide us with the relevant Pantone codes. Our printers will produce the closest possible match to these codes, but this is not in any way colour matching as practiced in conventional litho printing. Printed colours will not always precisely match their appearance on your computer screen, as all computer monitors have different calibrations. The client bears all responsibility for a failure to understand this process. Files should only be submitted by individuals who possess a solid comprehension of this digital printing process, and we are at no point responsible for incorrectly saved files (if you require additional information, please call us on 01744 755 777).
Banner Finishing: All banners will have eyelets placed where Imageflair deems it appropriate, unless you specify an alternative requirement when placing your order. We will always make an effort to finish the banners exactly to your specified measurements.
We strive diligently to supply prints at the precise size requested. However, achieving exact size can occasionally be very challenging due to certain processes involved in production. Consequently, the final measurements may sometimes show minor variations from those you ordered.
By giving your approval to the design proof, you are confirming that the spelling, content, and layout are accurate. Please ensure you have viewed the proof at 100% zoom (or “actual size”) to confirm you are satisfied with the quality of the image. Once your order has been finalized and placed, we are unable to make any subsequent changes.
Imageflair is willing to assist you with canceling your order, provided the request is made before printing commences. However, please be aware that cancellation charges may be applicable, depending on the current stage of your order fulfillment.
Artwork Fee: If Imageflair has prepared the artwork for the order, we retain the right to impose a £50 artwork setup fee for any cancelled orders.
Right to Cancel: Imageflair also reserves the right to cancel any order and will issue full refunds as appropriate in such circumstances.
Imageflair maintains the right to charge for a minimum width of 610mm. This policy is enforced due to the substantial material wastage that occurs when printing very narrow items.
Minimum Order Charges by Material:
All orders are subject to the following minimum charges:
| Material | Minimum Charge (Excluding VAT & Delivery) |
|---|---|
| PVC | £25 plus VAT & delivery |
| Corex | £25 plus VAT & delivery |
| 5mm | £40 plus VAT & delivery |
| Dibond | £75 plus VAT & delivery |
Online Orders: Although our website calculator does not incorporate these minimum order charges, we will personally contact any customer who places an order online that totals less than these specified prices.
Refusal of Order: Imageflair reserves the right to decline any order that falls below our established minimum order charges.
Indemnification: The Customer is required to indemnify (protect) Imageflair against any and all claims made against our company which allege that any goods we have supplied infringe upon a patent, copyright, trade secret, or any other similar right belonging to a third party.
Governing Terms: All orders will be exclusively governed by Imageflair’s Terms and Conditions. Any terms or conditions specified by the client will not be incorporated into the contract, and we will not be bound by such terms or requests.
Purpose of Data Collection: Imageflair gathers data to ensure we can operate efficiently and successfully full fill any products or services you may request from us.
Source of Data: All information we hold is directly supplied by you. This occurs, for example, when you either register for an account or request access via email correspondence.
Website Usage Data: We also receive information on website usage from Google Analytics; however, this data is kept anonymous and is not traceable back to any specific individual.
Types of Information Collected: The data we collect includes the name and address of the company you represent, as well as your personal name, contact telephone numbers, and email address (regardless of whether they are personal or work-provided).
Payment Security: Any payment data you provide is not stored or processed by us. Instead, this information is managed by our third-party payment processor, Stripe, which specialises in the secure processing of credit and debit card transactions.
Security and Support: For the security of your account, we record and store your web browser’s user agent and your IP address every time you log into this website. This practice also permits us to offer technical support tailored to your unique combination of operating system and web browser.
Third-Party Data: We also receive some personal data pertaining to individuals who are not direct clients of Imageflair. This specific data is supplied by our customers solely for delivery purposes and comprises a name, physical address, and telephone number.
As an individual, you possess the right to discover what information we maintain about you and to make necessary corrections. Furthermore, you are entitled to request that we do not utilize the supplied information in a specific manner.
Accessing Your Information: The information we hold on you can be viewed at Imageflair, which is accessible only once you have successfully logged into our website. Within the general “Account” section of our website, you can also review your past order history with us, along with any details you have added to our system concerning your own customers for the purpose of streamlined ordering.
If you lack an Account: Should you believe we possess your data but you lack an account through which to access it, please contact us directly via the contact page at Imageflair. We will be glad to furnish you with any information that we hold for you.
The data you supply allows us to grant you access to our website, Imageflair, and enables you to request quotations or successfully place orders with us. It also allows us to better assist you when dealing with inquiries that necessitate referencing previous activity.
Required Third-Party Sharing: We are obligated to transmit some of the information you provide to third parties. These recipients include couriers, strictly for the purpose of delivering ordered products, and our ESPs (Email Service Providers) for the purpose of email distribution. In limited situations, we may also engage a third party to supply a printing service on behalf of a customer. In every instance, the only information transferred is a delivery name, address, and contact number.
Data Storage: All of our customer information is stored on a server and database managed by a third party. Crucially, they do not access the data; they are only responsible for providing and maintaining the service infrastructure where the data resides.
Data Sharing Policy: We will never transmit any data to third parties other than those strictly required for us to fulfill orders on your behalf.
Marketing Communications: We will only reach out to you with marketing communications if you have granted us your explicit consent. You have the option to modify this setting at any time via the “Account” section located on our website.
